Twin Paddocks Privacy Policy and Terms and Conditions

T&C's & PRIVACY POLICY

All Events are subject to our T&C's and house rules below:

  • A 50% deposit secures your wedding or event booking.
  • Any balance is payable 14 days prior to the event to retain your booking and allow us to purchase / rent whatever is required to host your event.
  • Cancellation Policy:
    • Cancellation 28+ days before date of arrival – 50% of deposit paid or 25% of full quote value (whichever is greater) is forfeited.
    • Cancellation 15 – 28 days before arrival – 75% of deposit paid or 25% of full quote value (whichever is greater) is forfeited.
    • Cancellation 0-14 days before date of arrival or no show – full deposit paid is forfeited.
    • In the event of a cancellation on or after arrival we may charge to the full extent of the Event costs.
    • We MAY at our discretion decide to refund the deposit or part thereof if we managed to replace the booking, though a R500 admin fee will always apply.
  • We are situated in a natural setting next to the Knysna forest, so you can expect sounds, views, smells associated with the forest.
  • We are child-friendly but we regret NOT pet friendly. We have dogs, chickens, cats and horses of our own on the property. Since we have animals and ponds on the property, please be mindful to remain responsible for your children's safety at all times.
  • We are not suitable for wild, super-loud or raucous parties as we are situated in a tranquil setting. However music will be arranged or provided, and reasonable volume constraints will be adhered to.
  • You can pre-arrange the date and timing of your event. We can provide access, e.g. for the bride, for half a day prior in order to prepare on site, if required.
  • We do not provide accommodation on our premises at present; however, we are very happy to assist you in finding the perfect accommodation to suit your taste and budget from the selection of bed & breakfasts and self-catering accommodations in our area. Please make sure you can get accommodation before booking your event (e.g. for peak periods like Easter, Dec/Jan or the Oyster Festival).
  • Being a farm venue, we regret we are not wheelchair friendly as outdoor weddings may become problematic for accessibility.

Twin Paddocks: Privacy Policy

Twin Paddocks Privacy Policy Jan 2020 (GDPR Compliant).

This is the privacy policy of Twin Paddocks, where we specify how we collect, store and use your personal info and your rights with respect to it. Your privacy is extremely important to us and we'll never share your information with any third parties.

We may collect your information because:

  • You contacted us for a quote / more info
  • You've been a client / booked with us
  • You've requested to be informed of any news / specials
  • You follow our Social Media pages and/or subscribed to our news
  • You've requested that we stay in contact.

In light of the above, you are consenting to us storing and using your personal data, for the above purposes. If you don't want us to have access to your personal info, please don't provide us with any.


Information we may collect:

We may ask for such information classed as personally identifiable to you as an individual:

  • Your name/s
  • Your email address/es
  • Your contact telephone number/s
  • Your bank (if you've sent us a payment advice), or your credit card details, if you are paying in that manner.

The ways in which we may use your info include to:

  • Provide you with info or a quote
  • Load your booking/s on our system and assist with 3rd-party bookings (e.g. accommodation)
  • Process your payments once you've instructed us to
  • Send you a Client Satisfaction Survey or request to review us
  • Send you our occasional newsletters.

Confidentiality:

We treat your information with strict confidentiality. We don't sell any personal data to 3rd parties and we'll never share any personal information about you to anyone not directly linked with the management and marketing of Twin Paddocks, without your permission.


Protection of your info:

We protect your info via administrative measures; electronic cyber security systems and physical measures on our premises to ensure the safe-keeping thereof.


Your rights:

If you have already consented to us using and holding your personal info, you have the right to withdraw this consent at any time. You can unsubscribe from our communications by using the appropriate measure, e.g. by replying with the word UNSUBSCRIBE in the heading or by UNSUBSCRIBING via our newsletter software, or by e-mailing us to request removal from our subscriber database. We will respond by deleting all info we have about you from our system (unless we are required by law to retain any) and you won't receive further communications from us; we certainly don't want to annoy anyone who doesn't wish to be contacted.